• Loan Originator Assistant

    Job Location US-ME-Multiple Locations
    Job ID
    Position Type
    Full Time Non Exempt Full-Time
  • Overview

    The Loan Assistant collects and processes supporting documentation for mortgage loan applications. They are responsible for ensuring files adhere to company policy as well as regulatory and secondary market guidelines. They answer inquiries and keep personnel and customers updated on the status of applications and any exceptions. Serving as a liaison with service providers and vendors, they ensure quality and timeliness of service. You will collect, verify, document and distribute information required to submit a mortgage loan file for underwriting approval, request documentation as needed to overcome any underwriting conditions, and coordinate the closing dates and times with all parties involved. A high level of communication, polished customer service skills and the ability to time-manage are crucial


    • Review application packages for integrity and completeness including compliance with regulatory disclosures and guidelines
    • Transfer uploaded application files into the loan origination system and submit to the secondary market automated underwriting system for determinations
    • Review automated underwriting findings, troubleshoot exception and ensure all requirements and recommendations are addressed
    • Order, track and clear exceptions associated with verifications, appraisal, title, credit reports. Ensure proper notice and regulatory treatment of denied, incomplete and withdrawn applications
    • Update application information as data and verifications are received
    • Analyze loan information prior to submission to Processor
    • Bring exceptions to the attention of the Processor as necessary. Assemble final processing package for Processer
    • Update pipeline report as necessary
    • Submit complete files to Processor complete with underwriting comments and conditions already in file
    • Participate in ongoing training programs, including online training
    • May be required to perform any other job-related instructions as requested by their manager, subject to reasonable accommodations



    • Extensive knowledge of the mortgage loan origination and automated underwriting systems
    • Ability to target and adhere to timelines under variable demand scenarios
    • Basic knowledge of mortgage calculations and financial accounting principles
    • Strong attention to detail with excellent interpersonal, communication and organization skills
    • Time management skills
    • Able to work well with co-workers and all levels management
    • Effective oral and written communication with customers, co-workers and all levels of management
    • Excellent interpersonal and organizational skills
    • Ability to identify and resolve problems in timely matter by gathering and analyzing information
    • Must be able to interact with customers in a courteous manner face to face and by telephone
    • Team player that is highly motivated and goal oriented
    • Be able to handle a flexible schedule
    • Ability to work under pressure and meet deadlines
    • Ability to achieve goals
    • Computer literate



    • High School diploma or GED equivalent


    Ability to work a five day work week Monday through Friday from 8:30am-5:00pm (overtime as needed).


    While performing the responsibilities of this position, the employee is required to effectively communicate verbally. The employee must be able to effectively operate a keyboard. The employee is occasionally required to stand, walk, and reach with arms and hands and occasionally lift and/or move up to 10-15 pounds.  Vision abilities is required by this job include close vision.


    The requirements outlined above are representative, but not all-inclusive, of the knowledge, skill and ability of this position.  Reasonable accommodations will be made to enable employees with disabilities to perform essential job functions


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