• SVP Residential Lending

    Job Location US-NH-Manchester
    Job ID
    Position Type
    Officer Full-Time
  • Overview

    Responsible for overseeing all sales/production activities of HarborOne Mortgage (HOME) retail branches.   Expand production in all channels and grow market share in all geographic areas that we do business in.  Focus on recruiting quality branches, loan officers and maintaining/developing current sales team.  Work with various departments within HOME to develop products, programs, and training tools to promote business. 





    • Set long term vision and develop goals for sales team.  Provide leadership.  Growth is primary focus.
    • Look for opportunities to add new production:  LO’s and/or Branches
    • Focus on production and profitability.  Find ways to balance sales/profit.  Work to reduce costs and increase efficiency.        
    • Oversee existing branches/loan officers.  Help them become more successful by removing obstacles and streamlining processes.
    • Work with Leadership team to provide support to all sales people.  This will include marketing support, training, compliance, and product/pricing support.
    • Work with various department heads to ensure that HOME has the tools necessary to compete for market share.
    • Assist other departments to ensure that HOME Sales is working in a compliant and quality-conscious way.
    • Work with operations leadership to cultivate a strong relationship between sales and ops.
    • Assist with troubleshooting issues when escalated to a higher level.
    • Serve as a liaison between the customer, sales representative, and the underwriting department.
    • Provide feedback to sales team with respect to performance rankings, quality of work, profitability, efficiency, etc. 
    • Update sales team on results, challenges, changes--face to face meetings, regularly scheduled conference calls, and effective email communication.
    • Ensure HOME has updated tools to effectively sell in today’s market.  Expand CRM platform and smart tools (i.e. Mortgage Returns, Simple Nexus, Lending Manager, websites, etc) 
    • Keep HOME current with the changing environment.
    • Work with training/marketing teams to ensure impactful work is being done.
    • Other duties as required




    • Effective communications skills - verbal and written
    • Minimum 10 years’ experience in sales leadership
    • Ability to work in a fast paced environment under pressure
    • Strong interpersonal skills to maintain and attract talent
    • Positive outlook and competitive spirit
    • Internal / External customer relations skills
    • Skilled at hiring, training and motivating others
    • Understands the strengths and weaknesses of his/her team
    • Able to coach others with day-to-day activities
    • Ability to remain calm and effectively work with others in stressful situations
    • Ability to respond effectively to the most sensitive inquires or complaints.
    • Ability to motivate and direct focus of team to ensure goals are met. 
    • Ability to relate to staff members in an ethical manner
    • Follows organizations policies and procedures
    • Ability to resolve external and internal conflicts
    • Takes responsibility for the team
    • Knowledge of all regulatory compliance
    • Knowledge of financial reporting and performance measures for branches/clients
    • Product/program knowledge and expertise.
    • Hands-on capabilities with sales tools i.e. LOS



    • Bachelor’s degree
    • 10+ years mortgage sales leadership at the regional or area level minimum.
    • Previous leadership experience




    While performing the responsibilities of this position, the employee is required to effectively communicate verbally and in writing.  The employee should be skilled at presenting to groups in live face-to-face meetings and via conference calls & webinars.  Ability to travel is a requirement of the position.


    The requirements outlined above are representative, but not all-inclusive, of the knowledge, skill and ability of this position.  Reasonable accommodations will be made to enable employees with disabilities to perform essential job functions


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